Health correspondent Nick Triggle reported that public satisfaction with the NHS has hit a record low according to the latest British Social Attitudes survey. Only 24% of respondents expressed satisfaction with the health service in 2023, with concerns over waiting times and staff shortages being the primary reasons for dissatisfaction. This marks a decrease of five percentage points from the previous year and a significant drop from the peak satisfaction level of 70% in 2010.
The survey, conducted by the National Centre for Social Research, polled over 3,000 individuals across England, Wales, and Scotland in the autumn. Results revealed that satisfaction with the NHS has declined by 29 percentage points since 2020, with A&E and dentistry receiving the lowest ratings among core services. Additionally, satisfaction with social care fell to a mere 13%, the lowest level recorded by the survey.
Factors contributing to public dissatisfaction included prolonged wait times, understaffing, and inadequate funding. When queried about government spending on the NHS, nearly half of respondents supported increased taxes and funding, while a smaller percentage preferred to maintain current levels of taxation and spending.
Individuals like Samuel Wilson, who is unable to work due to health issues and faces delays in treatment, vocalized feelings of disappointment and frustration with the NHS. NHS Confederation’s acute network director Rory Deighton acknowledged the challenges faced by staff and emphasized the need to enhance GP and dental access and reduce waiting lists.
Health experts and organizations stressed the urgent need for political parties to address the crisis facing the NHS, despite ongoing public support for the system’s foundational principles. The Patients Association expressed dismay over the survey findings, while the Royal College of Nursing called for a renewed focus on improving healthcare services.
Government officials defended their efforts to improve NHS operations, citing progress in reducing waiting lists and investing in crucial areas like general practice. Despite the concerns raised by the survey, the Scottish government maintained that satisfaction levels in Scotland were relatively higher than indicated.
In conclusion, while public support for the NHS remains strong, the decline in satisfaction underscores the pressing need for comprehensive reforms to enhance healthcare services and restore public trust in the system. As the NHS continues to face mounting challenges, voters and policymakers must prioritize healthcare issues to ensure a healthier future for all.